Terms & Conditions


Your The-Doll-House Doll is custom made just for you by the manufacturer, from the specific doll options that were selected.

As this is a custom product created just for you, once production of your custom doll has commenced, the order may not be cancelled.

Returns are accepted only if you have received an incorrect item due to our error, or a defective item. In which case we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you. (standard production and shipping times apply).

For health reasons, we cannot accept returns on any doll if you have had sex with her. As soon as you have had sex with her you don't have this guarantee anymore.

You have 3 calendar days after delivery, to report any issues.
Please inspect your doll as soon as it arrives.

Unfortunately, Items that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the product was used for.

Customer satisfaction is very important to us. If you have any issues with an order, please contact us and we will endeavour to resolve the issue immediately.

Privacy policy

At The-Doll-House , we are dedicated to protecting your privacy. Any information we collect is  voluntarily provided to us. We may collect information such as your name, e-mail address, mailing address, phone number (but NOT credit card information) when you register as a user on our website, place an order or subscribe to our newsletter. We use this information to personalize and enhance your experience, improve customer service on the website, as a means to contact you if necessary, to tailor loyalty programs, to provide periodic electronic correspondence and to fulfill your orders and process transactions efficiently. We never sell or share your personal information.

Security

We use a secure server to maintain the safety of your personal information. Information that you submit via the website is protected with industry standard SSL encryption technology, designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction.

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised  uses, access or modifications. Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else. 

Payments made via our web sites are processed in a secure environment using software provided by PayPal or other third party providers. 
We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

Cookies

A web cookie, a commonly used data collection technology, is simply a piece of text which can be placed on the browser of your personal computer or mobile device and subsequently read as you visit a web site. We use cookies and similar technologies on our web sites to improve performance and make your experience better. No personally identifiable information is linked to enabling use of cookies, and the cookie is terminated upon closing the browser until the user returns to the site.

The cookies we use or allow are an accepted part of ecommerce and important to your use of our web sites. Performance cookies allow us to understand our audiences as a whole and improve how our sites meet your needs and expectations. Many of the functional cookies are basic to how our sites and services work. The cookies we use for registration allow us to conduct our business online. Our sites and services, or parts of them, may not work properly without these cookies. 


Customer Support

We will list links to popular support issues and resolutions experienced by customers here.
A TPE repair kit is available on the site .