Terms & Conditions
Your The-Doll-House Doll is custom made just for you by the manufacturer, from the specific doll options that were selected.As this is a custom product created just for you, once production of your custom doll has commenced, the order may not be cancelled.
Returns are accepted only if you have received an incorrect item due to our error, or a defective item. In which case we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you. (standard production and shipping times apply).
For health reasons, we cannot accept returns on any doll if you have had sex with her. As soon as you have had sex with her you don't have this guarantee anymore.
You have 3 calendar days after delivery, to report any issues.
Please inspect your doll as soon as it arrives.
Unfortunately, Items that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the product was used for.
Customer satisfaction is very important to us. If you have any issues with an order, please contact us and we will endeavour to resolve the issue immediately.
SecurityWe use a secure server to maintain the safety of your personal information. Information that you submit via the website is protected with industry standard SSL encryption technology, designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction.
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications. Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.
Payments made via our web sites are processed in a secure environment using software provided by PayPal or other third party providers.
We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.
The cookies we use or allow are an accepted part of ecommerce and important to your use of our web sites. Performance cookies allow us to understand our audiences as a whole and improve how our sites meet your needs and expectations. Many of the functional cookies are basic to how our sites and services work. The cookies we use for registration allow us to conduct our business online. Our sites and services, or parts of them, may not work properly without these cookies.
Customer SupportWe will list links to popular support issues and resolutions experienced by customers here.
A TPE repair kit is available on the site .